INTERNATIONAL TEFL ACADEMY
PRIVACY POLICY

Privacy Policy

Our Commitment to Privacy

The International TEFL Academy ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information collected from individuals who use our services, including students, parents or guardians, and other users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable laws and regulations, including the Illinois Personal Information Protection Act (PIPA) and other relevant state and federal laws.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Identifiers: Your name, address, phone number, email address, and government-issued identification document (copy).
2. Personal Information Categories Listed in the Illinois Personal Information Protection Act (815 ILCS 530/5): Your name, address, telephone number, and government-issued identification document (copy).
3. Protected Classification Characteristics Under Illinois or Federal Law: Your age or date of birth.
4. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your usage of our website, such as your IP address, browser type, operating system, browsing behavior, and form completion data.

How We Use Your Information

1. Providing educational services: To enroll you as a student, deliver educational programs, process payments, and provide support and assistance.
2. Communication: To communicate with you regarding updates, changes, or notifications related to your education, account, or services.
3. Compliance with legal obligations: To comply with applicable laws, regulations, and legal processes, including verifying your identity and age, as required by law.
4. Improving our services: To analyze usage trends, improve our educational programs and services, develop new features, and personalize your experience.
5. Internal purposes: To conduct internal research, data analysis, and audits to enhance the security and performance of our services.
6. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how you interact with our website. This information helps us improve our website and deliver targeted advertisements.

Call Recording Policy

For quality assurance, training purposes, and to improve our services, we may record phone calls between you and our representatives. By initiating or continuing with the call, you acknowledge and consent to the recording of the conversation in accordance with this policy.

Call recordings may be used for the following purposes:

• Ensuring high-quality customer service.
• Training and performance evaluation of our staff.
• Resolving disputes or complaints.

The information collected during recorded calls may include:

• Your name and contact details.
• The details of your inquiry or issue.
• Any other personal information voluntarily disclosed during the call.

Recordings are stored securely and are accessible only to authorized personnel and will be retained for a limited period, as required for the purposes stated above, unless a longer retention period is required by law.

By contacting us by phone, you consent to the recording of the call. If you do not agree to this, we encourage you to use alternative communication methods, such as email.

How We Share Your Information

1. Service providers: We may engage trusted third-party service providers who assist us in operating our services, such as cloud storage providers, payment processors, or IT service providers. These service providers are contractually bound to handle your personal information in a confidential and secure manner.
2. Legal obligations and protection: We may disclose your personal information when required by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.

Your Rights and Choices

1. Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
2. Rectification: You may request to correct any inaccuracies or errors in your personal information.
3. Erasure: You may request the deletion of your personal information, subject to applicable legal requirements and exemptions.
4. Objection: You have the right to object to the processing of your personal information based on our legitimate interests, unless we have compelling legitimate grounds to continue processing.
5. Restriction: You may request to restrict the processing of your personal information under certain circumstances.
6. Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format and transmit that information to another party.

Opting Out of Communications and Cookie Tracking

You have the right to opt out of receiving promotional communications from us. If you no longer wish to receive such communications, you can follow the opt-out instructions provided in the communication or contact us using the information provided in the "Contact Us" section below. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages related to your education or account.
You can also manage your cookie preferences and opt out of certain tracking technologies by adjusting your browser settings or using third-party tools. Please note that disabling cookies or tracking technologies may affect the functionality of our website.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have any reason to believe that your interaction with us is no longer secure, please notify us immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Reviews.io Integration and User Data Sharing

We partner with Reviews.io to collect and manage customer reviews, which helps us improve our products and services. By using our website/platform, you acknowledge and agree that certain personal data may be shared with Reviews.io for the purpose of soliciting and managing customer feedback.

The types of data shared with Reviews.io may include but are not limited to:

• Name
• Email address
• Order details
• Review content

Reviews.io may also collect additional information directly from you when you submit a review.

Please note that Reviews.io operates independently of our website/platform and has its own privacy policy, which governs its use of your information. We encourage you to review Reviews.io's privacy policy before submitting any personal data.

By submitting a review through Reviews.io, you consent to the processing of your personal data by Reviews.io in accordance with their privacy policy.

If you have any questions or concerns about the sharing of your data with Reviews.io, please contact us.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically for any updates. We will notify you of any material changes through a prominent notice on our website or other communication channels.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

International TEFL Academy
916 West Diversey Parkway
Chicago, IL 60614
Local 773-634-9900
info@internationalteflacademy.com

We will endeavor to address your inquiries and resolve any complaints as quickly as possible.

This Privacy Policy is governed by and construed in accordance with the laws of the State of Illinois.